Consumer Information
Insurance Information and Resources
Wawanesa Life is a member of the Canadian Life and Health Insurance Association (CLHIA). Established in 1894, the CLHIA is a voluntary non-profit association of member companies that accounts for 99% of Canada's life and health insurance business.
Since 1990, all CLHIA member companies have committed to adhering to the Consumer Code of Ethics as a condition of membership. The Consumer Code of Ethics outlines the principles that Wawanesa Life follows in conducting its business and is available at the CLHIA website: www.clhia.ca
The CLHIA has created for Canadian consumers several practical consumer guides on a wide range of life and health insurance products. These publications contain useful information and advice on products, what kind of coverage is available, and how to select and deal with an intermediary (eg: broker, agent, advisor), as well as other practical tips and advice. These guides are available on the CLHIA website: www.clhia.ca
You can also obtain information about Canadian life and health insurance products and service by contacting the OmbudService
for Life & Health Insurance (OLHI). OLHI is a national independent complaint resolution and information service for consumers.
Their experience staff has extensive knowledge of life and health insurance products, services and practices.
They are available to respond to consumer concerns, questions or complaints in both official languages, free of charge, during normal
business hours and through their website www.olhi.ca.
For general consumer information, OLHI can be reached through
- their national toll-free telephone, 1-888-295-8112
- by email at info@olhi.ca
- by facsimile at 1-416-777-9750
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English French 1-800-268-8099 1-800-361-8070 In Toronto call In Montreal 1-416-777-2344 1-514-845-6173
Consumer Protection
The Wawanesa Life Insurance Company is a member of Assuris. Assuris is the not-for-profit organization that protects Canadian policyholders in the event their life insurance company fails. Details about Assuris? protection are available at www.assuris.ca or by calling the Assuris Information Centre at 1-866-878-1225.
Concerns or Complaints
The Wawanesa Life Insurance Company is committed to providing high quality service and products to assist Canadians in making better financial decisions. If you have any questions or concerns about our products, services or representatives, we want to make sure that these concerns are handled fairly and efficiently
At Wawanesa Life we believe that complaint resolution is important and it is our duty to respond to complaints promptly, accurately and with the utmost courtesy. We will provide our customers with accessible means with which to communicate their complaint, and will employ our best efforts to respond to and, where possible, resolve the complaint. All complaints and personal information collected, whether written or oral, will be handled in a timely, professional and confidential manner
Wawanesa Life has a simple complaint resolution process to address your concern or complaint and move unsolved matters to the next level of authority as needed.
| Step 1: | Most issues can be resolved by speaking with a Wawanesa Life Customer Service Representative. | |||||||||||
| For questions regarding Group Insurance, please contact: Group Customer Service: 1-800-665-7076 Email: GroupCustomerService@wawanesa.com |
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| For questions regarding Individual Insurance or Annuity products, please contact: Customer Service: 1-800-263-6785 Email: lifecustserv@wawanesa.com |
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| Step 2: | If the issue is not resolved by a Customer Service Representative to your satisfaction, please ask to be directed to a supervisor or manager. All Wawanesa Life staff can provide you with the name and contact information of the supervisor or manager in the area relevant to your concern. | |||||||||||
| Step 3: | Should the matter still not be resolved, please contact:
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| Step 4: | If after exhausting all of the above, your concern has still not been
dealt with to your satisfaction, the following are the next avenues to pursue:
For insurance related issues:
For complaints regarding consumer provisions of mortgage lending, please contact the Financial Consumer Agency of Canada at:
For complaints regarding privacy matters, please contact the appropriate public official designated in the relevant provincial legislation or if none, the Privacy Commissioner of Canada at www.privcom.gc.ca. |