Consumer Information
Insurance Information and Resources
Wawanesa Life is a member of the Canadian Life and Health Insurance Association (CLHIA). Established in 1894, the CLHIA is a voluntary non-profit association of member companies that accounts for 99% of Canada's life and health insurance business.
Since 1990, all CLHIA member companies have committed to adhering to the Consumer Code of Ethics as a condition of membership. The Consumer Code of Ethics outlines the principles that Wawanesa Life follows in conducting its business and is available at the CLHIA website: www.clhia.ca
The CLHIA has created for Canadian consumers several practical consumer guides on a wide range of life and health insurance products. These publications contain useful information and advice on products, what kind of coverage is available, and how to select and deal with an intermediary (eg: broker, agent, advisor), as well as other practical tips and advice. These guides are available on the CLHIA website: www.clhia.ca
You can also obtain additional information by contacting the Consumer Assistance Centre operated by the Canadian Life and Health Insurance OmbudService (CLHIO). The CLHIO Consumer Assistance Centre handles over 40,000 consumer enquiries each year and provides the following services:
- general information about life and health insurance products
- information about life and health insurance companies operating in Canada
- assistance in locating lost policies.
| Contact Information: | |
| Consumer Assistance Centre | |
| 1-800-268-8099 |
Consumer Protection
The Wawanesa Life Insurance Company is a member of Assuris, an industry funded plan backed by the entire life insurance industry in Canada. It protects Canadian policyholders against loss of benefits due to the unlikely insolvency of a member company. Details regarding the extent of Assuris' protection are available at www.assuris.ca or by calling 1-866-878-1225.
Concerns or Complaints
The Wawanesa Life Insurance Company is committed to the satisfaction of our customers. We believe that any complaint or concern should be dealt with in a timely, professional and efficient manner.
Wawanesa Life has developed the following Complaint Procedure which is designed to direct our internal responses to a customer?s concern or complaint and move unsolved matters to the next level of authority as needed.
| Step 1: | Most issues can be resolved by speaking with a Wawanesa Life Customer Service Representative. | |||||||||||
| For questions regarding Group Insurance, please contact: Group Customer Service: 1-800-263-6785 Email: GroupCustomerService@wawanesa.com |
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| For questions regarding Individual Insurance or Annuity products, please contact: Customer Service: 1-888-263-6785 Email: lifecustserv@wawanesa.com |
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| Step 2: | If the issue is not resolved by a Customer Service Representative to your satisfaction, please ask to be directed to a supervisor or manager. All Wawanesa Life staff can provide you with the name and contact information of the supervisor or manager in the area relevant to your concern. | |||||||||||
| Step 3: | Should the matter still not be resolved, please contact:
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| Step 4: | If after exhausting all of the above, your concern has still not been
dealt with to your satisfaction, the following are the next avenues to pursue:
For insurance related issues:
For complaints regarding consumer provisions of mortgage lending and policy loans, please contact the Financial Consumer Agency of Canada at:
For complaints regarding privacy matters, please contact the appropriate public official designated in the relevant provincial legislation or if none, the Privacy Commissioner of Canada at www.privcom.gc.ca. |