Eclipse OnLine
Frequently Asked Questions
| Q: | Is there a charge for using Eclipse OnLine? | |
| A: | There are no charges or fees for using Eclipse OnLine. | |
| Q: | How does a Group Policyholder obtain access to Eclipse OnLine? | |
| A: | Group Policyholders sign an agreement allowing their Plan Administrator
access to Eclipse OnLine. To request access, please contact Wawanesa Life:
eclipseonline@wawanesa.com or call (204) 985-3806 or toll free at 1-800-665-7076.
A unique Login ID and Password will be assigned to each Plan Administrator. |
|
| Q: | How many Plan Administrators can obtain access to Eclipse OnLine at the same time? | |
| A: | There is no limit to the number of Plan Administrators a Group Policyholder can appoint. Security levels under Eclipse OnLine can be assigned at an Account Level. | |
| Q: | How does an Insured Member obtain access to Eclipse OnLine? | |
| A: | Insured Members sign an Insured Member Electronic Registration form. To request access, please contact Wawanesa Life: eclipseonline@wawanesa.com or call (204) 985-3806 or toll free at 1-800-665-7076. A unique Login ID and Password will be assigned to each Insured Member upon verification of Insured Member's eligibility and the Group Policyholder's enrollment in Eclipse OnLine. |
|
| Q: | Do all transactions have to be processed through Eclipse OnLine once access is activated? | |
| A: | Group Policyholders can choose when they want to use the services available under Eclipse OnLine. All transactions should be submitted once, either through Eclipse OnLine or in paper format. | |
| Q: | What are the Hours of Operation for Eclipse OnLine? | |
| A: | With the exception of periodic scheduled maintenance, Eclipse OnLine is available 24/7. |
Eclipse OnLine Documents
- Plan Administrator Electronic Administration Registration Form
- Insured Member Electronic Access Registration Form
- Wawanesa Life Privacy Policy
To access Eclipse OnLine, go to: https://eclipseonline.wawanesalife.com
For more information, contact Group Customer Service at 1-800-665-7076
or send an email to eclipseonline@wawanesa.com