Claims Process

We're here to ensure your claim is handled with ease and care.

• Claim Submission Process
• Claim Progress Updates and Inquiries
• Claim Concerns & Complaints

Claim Submission Process

• Disability Claims
• Group Critical Illness, Life and Accidental Death & Dismemberment Claims
• Individual Critical Illness and Life Claims
• Creditor Claims
• Annuity, RRSP or other Investment Claims
• Extended Health and Dental Claims

Disability Claims

Wawanesa Life Disability Claim forms are available on our website or through our Claims team.

You can contact us via email at wawanesalife-claims@wawanesa.com or by phone at 1-844-318-0411, select option #4 to request a claims package to be sent to you.

Submit your completed claim forms to:

Group Critical Illness (CI), Life and Accidental Death & Dismemberment (AD&D) Claims

Wawanesa Life Group CI, Life and AD&D forms are available through our Claims team or your Employer.

You can contact us via email at wawanesalife-claims@wawanesa.com or by phone at 1-844-318-0411, select option #3 to request a claims package to be sent to you.

Submit your completed claim forms to:

Individual Critical Illness (CI) and Life Claims

Wawanesa Life Individual Critical Illness, Life and AD&D Claim forms are available through our Claims team or through your insurance broker.

You can contact us by email at wawanesalife-claims@wawanesa.com or by phone at 1-844-318-0411, select option #3 to request a claims package to be sent to you.

Submit your completed claim forms to:

Creditor Claims

Wawanesa Life Creditor Claim forms are available through our Claims team.

You can contact us via email at wawanesalife-claims@wawanesa.com or by phone at 1-844-318-0411, select option #2 to request a claims package to be sent to you. Please provide your name, address, date of birth and certificate number.

Submit your completed claim forms to:

Annuity, RRSP or other Investment Claims

Wawanesa Life Claim forms for Annuities, RRSPs or other Investment policies are available through our Annuity Services team or through your insurance broker.

You can reach us by email at annuities@wawanesa.com or by phone at 1-800-263-6785, select option #2 to request a claims package to be sent to you.

Submit your completed claim forms to:

Extended Health and Dental Claims

Plan Members can submit claims directly through their healthcare provider, through our Plan Member Online Claims portal, our Mobile App, or through paper forms.

You can reach us by phone at 1-800-665-7076 to request a claims package to be sent to you.

Submit your completed claim forms to:

Claim Progress Updates & Inquiries

Disability Claims

1. A Case Manager will contact the Plan Member and the Plan Sponsor with an update on the claim decision, next steps and return to work recommendations, within the following timelines:
   1. Short Term Disability - within 5 business days of receiving the full claim application
   2. Long Term Disability – within 10 business days of receiving the full claim application
2. The Case Manager will provide their contact information.
3. The Case Manager will provide a timeline for the next update to be received throughout the claim approval and return to work period. During this time, the Case Manager will also be in contact with the Plan Sponsor (where applicable) regarding the claim decision and next steps.
4. Please note, after the initial contact is made by the Case Manager, the time and frequency of future contact will depend on the specific claim situation.

You can contact us via email to wawanesalife-claims@wawanesa.com or by phone at 1-844-318-0411, select option #4 with your Disability Claim inquiry.

Group Critical Illness, Life and AD&D Claims

1. Once all documentation is received, a Claim Adjudicator will contact the plan member or beneficiary and the plan sponsor within 5 business days with an update on the claim decision and next steps.
2. The Claim Adjudicator will provide their contact information to the plan member or beneficiary and plan sponsor.
3. The timelines for ongoing contact are based on the specific claim situation and the Claim Adjudicator will provide a timeline for the next update.

You can contact us via email to wawanesalife-claims@wawanesa.com or by phone at 1-844-318-0411, select option #3 with your Group Critical Illness, Life and AD&D Claim inquiry.

Individual Critical Illness and Life Claims

1. Claim Adjudicator will contact the beneficiary and/or the broker with an update on the claim decision and next steps, within the following timelines:
   1. Critical Illness – within 7 business days of receiving the full claim application
   2. Life Claim – within 2 business days of receiving the full claim application
2. The Claim Adjudicator will provide their contact information to both the insured or beneficiary and/or the insurance broker.
3. The timelines for ongoing contact are based on the specific claim situation and the Claim Adjudicator will provide a timeline for the next update.

You can contact us via email to wawanesalife-claims@wawanesa.com or by phone at 1-844-318-0411, select option #3 with your Individual Critical Illness and Life Claim inquiry.

Creditor Claims

1. Once all forms are received, a Case Manager will contact the certificate holder within 10 business days with an update on the claim decision and next steps.
2. The Case Manager will provide their contact information to certificate holder.
3. The timelines for contact ongoing is based on the specific claim situation and the Case Manager will provide a timeline for the next update to be received throughout the claim approval period.

You can contact us via email to wawanesalife-claims@wawanesa.com or by phone at 1-844-318-0411, select option #2 with your Creditor Claim inquiry.

Annuity, RRSP or other Investment Claims

1. Once all the required documentation has been received and reviewed, the Annuity Services Representative will process the claim within 3 business days. The benefit, if any, will be released as instructed by the named beneficiary.

You can contact us via email to annuities@wawanesa.com or by phone 1-800-263-6785 select option 2 or (204) 985-3868, select option 2 with your Annuity, RRSP or Investment Claim inquiry.

Extended Health and Dental Claims

Plan Members can have most health and dental claims automatically adjudicated by submitting these claims through our Plan Member Online Claims site or Mobile Application.

You can contact us by phone at 1-800-665-7076 with your Extended Health and Dental Claim inquiry.

Concerns & Complaint Process

The Wawanesa Life Insurance Company is committed to providing high quality service and products to assist Canadians in making better financial decisions. If you have any questions or concerns about our products, services or representatives, we want to make sure that these concerns are handled fairly and efficiently.

At Wawanesa Life® we believe that complaint resolution is important and it is our duty to respond to complaints promptly, accurately and with the upmost courtesy. We will provide our members with accessible means with which to communicate their complaint, and will employ our best efforts to respond to and, where possible, resolve the complaint. All complaints and personal information collected, whether written or oral, will be handled in a timely, professional and confidential manner.

Wawanesa Life is committed to continually improving the products and services it provides to members. Your concerns can be an excellent source of insight, and we intend to collect and analyze complaints data to identify systemic improvement opportunities.

Wawanesa Life has a simple complaint resolution process to address your concern or complaint. Any unsolved matters will move to the next level of authority as needed.