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Consumer Information

Wawanesa Life® is a member of the Canadian Life and Health Insurance Association (CLHIA). Established in 1894, the CLHIA is a voluntary non-profit association of member companies that accounts for 99% of Canada's life and health insurance business.

Since 1990, all CLHIA member companies have committed to adhering to the Consumer Code of Ethics as a condition of membership. The Consumer Code of Ethics outlines the principles that Wawanesa Life follows in conducting its business and is available at the CLHIA website:

The CLHIA has several practical guides for Canadian consumers on a wide range of life and health insurance products. These publications contain useful information and advice on products, what kind of coverage is available, and how to select and deal with an intermediary (eg: broker, agent, advisor), as well as other practical tips and advice. These guides are available on the CLHIA website:

You can also obtain information about Canadian life and health insurance products and service by contacting the OmbudService for Life & Health Insurance (OLHI). OLHI is a national independent complaint resolution and information service for consumers. Their experienced staff has extensive knowledge of life and health insurance products, services and practices. They are available to respond to consumer concerns, questions or complaints in both official languages, free of charge, during normal business hours and through their website

For general consumer information, OLHI can be reached through telephone or fax as follows:

Canada Wide

Telephone: 1-888-295-8112

In Toronto

Telephone: 1-416-777-9002
Fax: 1-416-777-9750

In Québec

Telephone: 1-866-582-2088

In Montréal

Telephone: 1-514-282-2088
Fax: 1-514-285-4076

The Wawanesa Life Insurance Company is a member of Assuris. Assuris is the not-for-profit organization that protects Canadian policyholders in the event their life insurance company fails. Details about Assuris' protection are available at or by calling the Assuris Information Centre at 1-866-878-1225.

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