Diversity Benefits OnLine

What is Diversity Benefits OnLine?

Diversity Benefits Online is Wawanesa Life’s electronic administration and claims sites available to all Plan Sponsors and all Plan Members.  Two separate sites are available:  DBO Administration and DBO Plan Member Claims.

There is no charge for any user to access the services available under these sites.  All users must register for access to one or both of the sites.

To access Diversity Benefits OnLine (DBO) Services, select one of the links below

DBO Administration is available to both Plan Members and Plan Sponsors.

A Plan Members can:

  • Update information or terminate dependents
  • Designate beneficiary for group life coverage
  • View amount of Life and Disability coverage in effect and amount available (if different)
  • Access Group Customer Service through the ‘Contact Us’ link
  • Access Announcements (general or specific to Plan Members)

A Plan Sponsors can:

  • Add new Plan Members
  • Make changes to Plan Members' coverage
  • Terminate Plan Members
  • View Plan Member coverage information
  • View or print Billing statements (most recent 12 months)
  • View or print Annual Statement of Premium (Total annual billed premium for each Plan Member for Employee Life, Dependent Life, Accidental Death and Dismemberment and CI coverage)
  • View or print a copy of your plan contract
  • Access other documents and forms
  • View Announcements (general or specific to Plan Sponsors)
  • Access Group Customer Service through the ‘Contact Us’ link

 

 DBO Plan Member Claims is a website that allows Plan Members to obtain information on their benefit plan.

 A Plan Member can:

  • Submit claims online
  • Access claims information
  • View and print Explanation of Benefits (EOB) of any processed claim
  • Print claim forms for Health and Dental coverage
  • Sign up for direct deposit/EFT
  • Print replacement ID Cards
  • View Plan Member booklet
  • Mock a claim to see what is covered
  • Use the ‘Is my Drug Covered’ tool for specific drug coverage inquiries
  • Find a dental, paramedical or vision care provider in their location

 

providerConnect is available to Health and Dental Care Providers.

A Provider can:

  • Check patient eligibility*
  • Submit claims online - for real-time adjudication (for many Healthcare and Dental Services)*
  • Obtain forms for services and supplies that will require prior authorization
  • Submit digital x-rays and photos online for Dental Services*
  • View dental predetermination statements*

*Provider must register with providerConnect and have access to Secure Services under this site. 

Visit the DBO Help page for access to:

  • 'How To' Guides
  • Site Registration Assistance
  • Customer Service