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Wawanesa Travel Assistance

Out-of-country medical support 

Whether you're planning a vacation or travelling for work, Wawanesa is here to provide protection and support, wherever you go. Through our partnership with CanAssistance, you have access to expert travel assistance services designed to protect you while away from home.

Before you travel

Have questions about your coverage? Need travel advisories for your destination? Want to confirm whether a pre-existing medical condition is covered?

The CanAssistance pre-travel team can help. Reach out before your departure to ensure you’re fully informed and confident in your coverage.

During your trip

In the event of a medical emergency, contact the Travel Assistance number immediately using the number on your Wawanesa insurance card. Their expert case managers will:

  • Guide you to appropriate care providers
  • Confirm coverage eligibility
  • Coordinate direct billing whenever possible
  • Provide ongoing support throughout your treatment

The CanAssistance medical team will coordinate with you and your healthcare providers to ensure continuity of care until your condition is stable or resolved.

Tip: Keep all medical documents you receive related to your emergency, such as invoices and medical reports. These documents are important for your claim.

CanAssistance 24/7 Travel Assistance contact numbers:

In North America: 1-800-268-7955

All other locations (call collect): 0 (519) 742-2605

After your trip – submitting a claim

Even if you didn’t pay out of pocket, a completed and signed claim form is required. You can submit your claim securely online.

Submit a claim

You may receive invoices directly from service providers, even with CanAssistance involved. Do not pay these invoices unless you are instructed by the CanAssistance team. Forward all documents to their claims team and contact their travel claims customer service for support.

Frequently asked questions

What should I do if I need emergency medical assistance while out of the country?

If you require emergency medical assistance while out of the country, contact CanAssistance immediately.

Calling CanAssistance promptly allows them to notify the medical center of your arrival and arrange for direct billing. If you don’t contact CanAssistance before receiving medical attention, you may have to pay out of pocket and submit a claim for reimbursement later.

Do emergency medical providers contact CanAssistance to confirm coverage?

No, emergency medical providers do not contact CanAssistance to confirm coverage. It is crucial for you or your dependents to call CanAssistance in an emergency. CanAssistance will guide you on where to receive medical attention and confirm your eligibility. Here are the phone numbers for Travel Assistance:

If you visit a provider for outpatient care without calling CanAssistance first, you may be charged directly. You’ll then need to submit a claim for reimbursement. To avoid this, always contact CanAssistance before any medical visits.

Will CanAssistance send the medical center insurance forms to complete?

No, CanAssistance collects all necessary information directly from you or your dependents to open a new file. You will receive an email with a link to the CanAssistance website, where you can complete an online claim form.

Will I need to pay out of pocket and seek reimbursement later?

No, if you contact CanAssistance before receiving care, they can arrange for the medical center to bill them directly. This means you won’t need to pay out of pocket and seek reimbursement later.

What if I can’t provide my insurance information due to the severity of my condition?

If you are unable to provide your insurance information due to the severity of your condition, the medical center will typically try to locate your insurance details and contact CanAssistance to open a file. CanAssistance will then attempt to contact a relative for any additional information needed. If they cannot obtain the required information, they will try to arrange billing directly with the medical centre. However, in some cases, you may need to pay out of pocket and submit a claim for reimbursement.