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Digital Self-Enrolment

Simplified Group Benefits administration

Streamline enrolment, monitor progress, and reduce paperwork with our new digital self-enrolment feature. As a Plan Sponsor or Plan Administrator, you can create enrolment events, add members, and manage communications—all through the Plan Admin Portal.

With digital self-enrolment, you’ll benefit from a more efficient and scalable onboarding experience:

  • Less manual work: Plan Members enter their own information, reducing your administrative burden.
  • Real-time tracking: Monitor enrolment progress as it happens, so you stay informed and in control.
  • Fewer errors: Direct member input helps minimize mistakes and cuts down on rework.
  • Built-in automation: Invitations and reminders are sent automatically, keeping members engaged.
  • Effortless scalability: Easily manage bulk enrolment for large groups, making high-volume onboarding smooth and efficient.

The self-enrolment feature will provide Plan Members with instant access to the Plan Member ID, which can be used to register on the Plan Member online claims site. Once coverage is active, Plan Members can view their coverage details and submit claims.

Plan Sponsor enrolment job aid

Designed to support Plan Sponsors in managing enrolment with confidence, this job aid provides step-by-step guidance on creating enrolment events, adding members, monitoring progress, and managing member data throughout the process.

Plan Sponsor enrolment job aid

Self-enrolment overview

How does the self-enrolment process work?

Plan Sponsors share a secure link and login credentials with eligible Plan Members. Plan Members enter their details, choose plan options, and submit digitally. The system validates the data and notifies both parties upon successful enrolment.

Plan Sponsor responsibilities

What are some of the key steps as a Plan Sponsor?

As a Plan Sponsor

  • Communicate the advantages of self-enrolment and deadlines clearly.
  • Ensure eligibility and plan details are current in your HR records and uploaded to the platform.
  • Track progress and follow up with incomplete enrolments.
  • Provide support or accommodation as needed.

Event management

How do I set up a new hire event?

Use ‘Create New Event’ and select ‘New Hire’.

Support & Troubleshooting

How can Plan Sponsor (Plan Administrator) track enrolment progress?

Use the event dashboard to view statuses in real time, filter members, and download reports.

Security & Privacy

How is Plan Member data protected?

Data is encrypted and secured with authentication protocols.

What privacy practices should Plan Sponsors be aware of?

Limit access to authorized personnel, communicate privacy policies, and comply with relevant laws and company policies.

Post-enrolment

What happens after enrolment?

Plan Members receive a confirmation email. Sponsors are notified and should verify submissions for accuracy.